BOOKING AND CANCELLATION TERMS FOR SINGLE ROOM RESERVATIONS
Hullu Poro Oy’s booking and cancellation terms come into effect once the customer has made an accommodation reservation. The person making the reservation must be of legal age.
BOOKING AND PAYMENT (during the winter season 1 November – 30 April)
After making a reservation, the customer will receive a booking confirmation and invoice(s).
The advance invoice (30% of the accommodation price) will be sent immediately after the booking is made. The final invoice is due as follows before the start of the stay:
• 14 days: Hotel Hullu Poro
• 30 days: Hullu Poro Penthouse, Deluxe Apartment, Elves Hotel, Aurora Pyramid, Country House and Tontun Tupa
If the reservation is made less than 14 days / 30 days before the start of the stay, no advance payment will be charged; instead, the customer will only receive the final invoice, which is due case-by-case within 1–7 days after the booking is made.
Failure to pay does not constitute cancellation.
CANCELLATION TERMS
Number of rooms less than 5
– if cancellation takes place later than 14 days before arrival, the advance payment will not be refunded
– if cancellation is made 14–0 days before the start of the reservation, the full booking value will be charged
Cancellation must ALWAYS be made in writing to Hullu Poro Oy.
The reservation is not automatically cancelled if the invoice is left unpaid; the reservation must always be cancelled in writing. Cancellation is considered effective at the moment the written notice has been received by Hullu Poro Oy. If the customer can demonstrate that the cancellation has been made in writing and sent to the correct address at the correct time, the cancellation will be accepted.
During the low season 1 May – 31 October
Free cancellation up to 48 hours before the booking date, payment on arrival, no advance payment.
For reservations cancelled through the online booking system, a €50 cancellation fee will be charged if the cancellation is made at least 48 hours before the arrival date.
No refund will be made if the cancellation is made less than 48 hours before the arrival date.
ONLINE BOOKING SYSTEM
When the customer books accommodation independently via the online booking system on www.hulluporo.fi, the customer accepts these booking terms and is responsible for having reviewed the booking instructions at the time of reservation. In these bookings, the reservation system automatically sends a confirmation of the booking to the customer’s email address immediately.
Online bookings are paid immediately using the payment methods provided by Paytrail.
The customer is responsible for saving or printing the receipt, the accommodation description and the booking terms at the time of reservation. After payment, the customer must ensure that they return to their booking confirmation page. If the customer does not return to the confirmation page, the reservation will not be completed, and the system will not send a confirmation email. Hullu Poro Oy is not responsible for unsuccessful bookings, and the customer must contact Hotel Hullu Poro without delay to resolve the situation. Hullu Poro Oy does not guarantee that the accommodation is still available at that point.
HULLU PORO OY’S RIGHT TO CANCEL THE BOOKING
In case of force majeure or any obstacle beyond the control of Hullu Poro Oy (e.g. fire or water damage), Hullu Poro Oy may cancel the booking. In such cases, the customer is entitled to a full refund of payments made. Hullu Poro Oy also reserves the right to cancel the booking if payments related to the reservation are not made on time.
STAY IN THE ACCOMMODATION
The accommodation is available to the customer from 16:00 on the day of arrival. On the day of departure, check-out is at 11:00. The price includes bed linen (made up), towels and final cleaning.
Even final cleaning is included, the customer is required to leave the accommodation in a condition reflecting normal use, i.e. furniture and equipment in place and intact. Hullu Poro Oy is not responsible for items stored in or left in the accommodation.
Smoking is strictly prohibited in all accommodation units! If smoking occurs, a cleaning fee (minimum €300) will be charged. Hullu Poro Oy is not responsible for any allergic reactions or other issues caused by unauthorized smoking or animal allergens. A no-pets policy mentioned in the accommodation description does not guarantee suitability for allergy sufferers.
The use of tents, camper vans or caravans on Hullu Poro Oy property without permission from the owner is prohibited.
DAMAGES
The customer is responsible for compensating Hullu Poro Oy for any damages caused to the accommodation or its contents during the rental period, whether intentional or unintentional. Any damages must be reported immediately to the reception of Hullu Poro Oy.
TERMINATION OF THE RENTAL AGREEMENT DUE TO DISTURBANCE OR SAFETY ISSUES
If the customer continues to cause disturbance or danger to others in the property or neighbouring properties despite a warning, the owner or their representative has the right to terminate the rental agreement immediately. Any costs incurred from such actions will be charged to the customer and no refund will be issued.
NUMBER OF PERSONS
The accommodation must not be used by more persons than stated in the reservation.
PETS
Pets are allowed only in rooms designated for pets. The presence of a pet must be declared at the time of booking, and a fee of €20 per room per stay will be charged. The customer must clean up after the pet and is responsible for any damages caused. Any damages must be reported immediately to Hullu Poro Oy.
COMPLAINTS
All complaints regarding the equipment or condition of the accommodation must be reported immediately to Hullu Poro Oy when the issue arises. If the customer does not report the issue during the stay, they lose the right to compensation. If the issue is not resolved satisfactorily during the stay, the complaint must be submitted in writing to Hullu Poro Oy before the end of the reservation. If no mutual agreement is reached, the matter can be referred to the Consumer Disputes Board.
Hullu Poro Oy is not liable for inconvenience or costs caused by natural conditions, insects, rodents, unexpected weather changes, construction work in neighbouring areas, or regional interruptions in electricity, water or TV services.
Internet access is provided free of charge. Any disturbances should be reported immediately to the hotel reception and will be addressed as soon as possible. No compensation will be granted for interruptions or malfunction of the internet connection.
HULLU PORO RESERVES THE RIGHT TO CORRECT ERRORS IN PRICING INFORMATION
Incorrect pricing information is not binding if the error is obvious and the customer should have understood it. Such a situation exists, for example, when the difference between the stated price and the actual price is significant or the price is exceptionally low compared to the general price level.
APPLICABLE LAW AND JURISDICTION
The parties aim to resolve disputes through mutual negotiations. If no agreement is reached, the customer may refer the matter to the Consumer Disputes Board or the District Court of Lapland. Finnish law shall apply.
Hullu Poro Oy is not responsible for changes beyond its control occurring after the publication of these terms.
HULLU PORO OY
Rakkavaarantie 5
FI-99130 LEVI
Updated 04.03.2026